All jobs incur a Site Service Fee. This fee covers the first hour including time travelled to the site and time spent on site, plus vehicle and sundries usage. It does not include any parts or materials that your job may require. Any time worked after this first hour is charged at either our Gas rate or Plumbing rate and in 15 minute increments. Jobs out of town will also incur further costs. 

Our labour rates are based on an hourly rate and charged at 15 min increments:

Our rates apply from when our tradesperson leaves our workshop until they return. You will also be charged for any time we spend sourcing parts, preparation and administration work required for your job. We keep our vans well stocked with the most common parts but there will be times when we don’t have exactly what we need due to the thousands of different parts out there and it’s impossible to stock everything. Sometimes our tradesperson may need to leave your site to quickly acquire a part required for your job, this time will also be charged to you.

VEHICLE CHARGES

Additional to our labour rate, you will be charged a vehicle charge. This will vary dependent on where you are located. Below is our Vehicle Charge table:

Rates based on $1.07c per kilometre 

CERTIFICATES OF COMPLIANCE

Gas Safety Certificate
After we service a gas appliance, we issue a Gas Safety Certificate that states your appliance is safe to operate. If your appliance is not safe to use, you will not be issued the certificate and will be advised not to use your appliance. 

Gas Certificate of Compliance
A Gas Certificate of Compliance is required for general or high-risk gasfitting. We issue a Gas Certificate of Compliance for any new additional gas installation or part installation.

QUOTES VS CHARGE UP

Replacements, upgrades, and installation jobs are common to be quoted. We provide a ‘Total Fixed Price’ quote to do a job, which means our quote will include the solution being given, an outline of what the total price will cover and a description of what might not be covered. You will see one total fixed price on the quote, as opposed to our charge-up work where you will receive an itemised bill of materials and labour with individual pricing, at the completion of the work.

We require a 50% deposit on acceptance of our quote.

If there are variations to the scope of the quoted job for whatever reason, the extra work will not be carried out until you are in agreement and understand that you will be charged accordingly for the extra work.

INVOICING

When invoicing we try to be fair and reasonable and always take into consideration the time spent on the job as being genuine, the parts used were necessary, and anything else charged to your job as being relevant. Sometimes however we can get it wrong and if you believe you have been overcharged in any way or you are unhappy with our service, please let us know as soon as possible.

CARD PAYMENT CONVENIENCE FEE

Payments made to VIP Plumbing & Gas by credit card that are over $1000, will incur an additional Convenience Fee of 3.25% to cover third-party fees for accepting and processing credit card payments.

Prices are subject to change at any time without notice